Frequently Asked Questions
Everything you need to know about buying premium refurbished tech.
What is the cosmetic condition of your devices?
We offer devices in various conditions ranging from 'Fair' to 'As New'. Each device undergoes a rigorous 72-point inspection to ensure 100% functionality regardless of its external appearance.
Do OzMobiles devices come with a warranty?
Yes, all our devices include a standard 12-month warranty that covers any manufacturing defects or hardware malfunctions, giving you peace of mind with your purchase.
How long does shipping take within Australia?
Orders are typically processed within 24 hours. We offer free standard shipping Australia-wide, which usually takes 3-5 business days, and Express Shipping options for faster delivery.
What is your return policy if I change my mind?
We offer a 30-day return policy. If you are not completely satisfied with your device, you can return it for an exchange or a refund, provided it is in the same condition as when it was received.
Do the phones come with original packaging and accessories?
To reduce electronic waste and keep prices low, devices are shipped in eco-friendly OzMobiles packaging. Each phone includes a certified charging cable, though wall plugs and headphones are sold separately.
Are the batteries tested before sale?
Absolutely. We guarantee that every device has a battery health capacity of at least 80% or higher, ensuring your tech lasts throughout the day.