Returns & Exchanges
At OzMobiles, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all our certified pre-owned electronics. If your device isn't performing as expected or you have changed your mind, our streamlined return process ensures a quick and easy resolution.
Initiate Your Request
Log in to your OzMobiles account and navigate to your order history to select the item you wish to return and submit a formal request.
Prepare the Device
Ensure all personal data is wiped, factory reset the device, and remove any iCloud or Google accounts to allow for successful processing.
Pack and Ship
Securely package your electronics in the original box or equivalent protective packaging and attach the prepaid shipping label provided by our support team.
Inspection and Refund
Once our technicians verify the device's condition and serial number, we will process your full refund or exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing